Predictive support for your cloud platform
Accelerate support case resolution
Periodic health checks, automatic case opening and log gathering, reduced case closure time
Improve reliability
Proactively detect issues, provide security advisories and actionable recommendations
Simplify operations
View storage trends, track infrastructure lifecycle, and identify cluster-level data, all with one click
Key capabilities
Discovery engine
By default checks are run every 2 hours to provide quick diagnosis and remediation of new issues, giving IT administrators a focused view of infrastructure health.
- Policies are designed to discover issues and vulnerabilities affecting your infrastructure.
- Easily analyze the wellness of infrastructure.
- Provides unique recommendations with each discovery.
Remote diagnostics
Diagnostics Information includes NCC health checks, log summary and log bundle allows Nutanix to proactively identify and fix impending issues. Remote log collection relieves IT administrators of the time-consuming task of collecting logs and allows support to respond to issues more quickly.
- Automatic and manually initiated remote collections of logs.
- Discovery initiated log collection to proactively and retroactively troubleshoot cluster or node level issues.
- Customization to provide selective log collection.
Cluster timeline
IT teams can now audit and correlate historical cluster events such as alerts, discoveries, upgrades, hardware replacements, and more.
- Ability to filter events, software upgrades, cases and dispatches, and hardware changes.
- Quickly track down historical changes for analysis.
- Check performance based on changes in the cluster timeline.
Resources
Nutanix Pulse and Alerts Solution Brief
Nutanix simplifies and streamlines this process through two important support services: Pulse and Alerts. When enabled, Pulse captures purpose driven diagnostic data on a regular schedule. Alerts are event driven and help proactive support.
On demand webinar:
Cluster Health and Insights
Join John Burton, senior staff SRE at Nutanix, on a video tour of the Alerts and Cluster Health dashboards in Prism, as well as Nutanix Insights to get a full view of how to optimize your monitoring strategy to be proactive and predictive, and catch potential issues before they occur.
Nutanix Insights: Striving towards a healthier cloud
Learn how Insights can have a dramatic impact on the time IT teams spend diagnosing infrastructure issues and managing them through to resolution.
