Product Support
Experience Nutanix's award-winning proactive, predictive and personalized product support
Recognized leader in customer satisfaction
Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success.
Read more about Nutanix Support: Leading the Way in Customer Experience.
Average Net Promoter Score of 90+ from 2013-2022
CEMPRO Award: three-time winner
Nutanix POC/Trial for Our Existing Customers
Take advantage of our new Nutanix POC/Trial to request Nutanix software trial licenses or a demo session within the Nutanix-hosted environment directly from our Support Portal. Trial licenses may be requested for up to 30 days, with an option to extend to a maximum of 60 days. Apply these trial licenses onto your cluster, and during the ongoing trial, you can subscribe to the licenses from one central location within the Support Portal
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Our support services are a big part of what makes the Nutanix experience so great. Take a look at this visual to learn more.
Behind the Voice: Support Stories of Nutanix
Tanwee Gandhi is Nutanix Support
Matt Gauch is Nutanix Support
Whatever It Takes. Nutanix Support
Ateiv Jain of Nutanix Support
Testimonials
Hear what our amazing customers have to say about our support:
One of our key decision points in choosing Nutanix was its support organization. Nutanix has by and far the best support of any IT organization that I've ever worked with.
Brian Oamek, Senior Cloud Architect at Trek Bicycle
Nutanix sets a new standard for support. There is only one other vendor of mine that is even close. I'm thrilled to see your company growing like crazy, it will force some of the big companies to take notice and play nice.
Richard Draut, IT Manager, Southwest Electronic Enegery Corporation
The support from your team has been absolutely fantastic. Nutanix sets the benchmark for support. We simply don't get that level of support from the previous incumbent vendors.
Pete Sayers, IT Manager, South Taranaki District Council
I've been in the business a while and what I've noticed is that Nutanix support is one of the best out there. You log a low priority ticket and it gets picked up in 15 minutes and somebody is calling you to fix it.
Kawa Farid, Director, Infrastructure & Operations at Hyundai Australia
Ten Global and Regional Support Centers, 24x7x365 in 20 Languages
Our support engineers average 10 years’ experience, and carry multiple industry certifications in virtualization (AHV, ESXi and Hyper V), networking, Unix administration and various enterprise applications (SQL, Exchange, VDI, backup) to help resolve issues all the way through your application stack. Get the details on how we support your Nutanix solution.
