Frame's Acquisition by LLR Partners and Merger with Dizzion

Overview

We are excited to announce that effective May 30, 2023, Frame, our Desktop as a Service (DaaS) platform, has been acquired by LLR Partners, a leading private equity firm. As part of this acquisition, LLR Partners will be merging Frame with Dizzion, the industry leader in managed DaaS solutions. The merger will form one of the largest pure DaaS companies in the market.

Benefit to Customers

Expanded Portfolio of DaaS Offerings: The combined company will be able to provide the most comprehensive suite of DaaS offerings available on the market that caters to a wide range of use cases and operational needs.
Enhanced Customer Support: An expanded customer support team will allow for even better customer service and support.
Continued Innovation: Additional investment in research and development will further accelerate innovation to deliver the best DaaS solutions on the market.

In order to ensure a seamless transition and minimize disruption to our customers, Nutanix will work closely with Frame and Dizzion teams over the next few months. Our joint efforts will focus on transitioning Frame operations off Nutanix systems. This collaborative approach will allow us to maintain the high level of service and support our customers have come to expect from Nutanix and Frame.

As we embark on this new chapter for Frame, we remain committed to supporting our customers throughout the transition. Below is a short FAQ to address any questions that you may have regarding the acquisition and merger.

FAQ

Why is LLR Partners acquiring and merging Frame with Dizzion?

While both Frame and Dizzion offer Desktop as a Service (DaaS) solutions to customers, they have taken different approaches to the market. Frame falls in the category of a Vendor-Assembled DaaS solution, which is where the vendor manages and maintains the control plane as a service and the customer is responsible for the management of the user VMs in terms of hosting infrastructure, networking, operating system, antivirus, applications, etc.

Dizzion, on the other hand, is a Vendor-Managed DaaS solution, where the overall solution is managed and hosted by the vendor, including operating system patching. Dizzion currently utilizes VMware Horizon as the platform for their Managed DaaS offering.

The merger will not only create the largest pure DaaS company in the market, but a company that will be able to provide one of the most comprehensive and competitive offerings to customers.

Why did Nutanix sell the Frame business to LLR Partners?

What are the terms of the acquisition?

Who is Dizzion and what do they do?

Founded in 2011, Dizzion is an LLR Partners-backed company that focuses on delivering managed DaaS solutions for enterprises, business process outsourcers, contact centers, healthcare, financial services, and insurance companies. Dizzion offerings include managed virtual desktops and apps that meet HIPAA and PCI-DSS compliance. Dizzion is headquartered in Denver, Colorado.

Is the Frame leadership team staying the same?

Will I continue to be able to work with the same Frame resources moving forward?

What will be the name for the new merged company?

Will this change how my admins and users access Frame?

How does this impact how I open support cases for Frame?

As of August 14, 2023, Frame is no longer accepting new support cases through Nutanix Support. All new Frame Support cases should be created using the Dizzion-Frame Support portal. To create new Frame cases, please go to support.fra.me.

If you have not received the registration email for our Dizzion-Frame Support portal, please email support@fra.me for assistance.

More information about Frame Support portal can be found at https://docs.fra.me/releases/2023/08/03/announcement/

How does this affect how I manage my Frame subscription?

How does this change how I renew my Frame subscription?

Will my current Frame subscription be honored through the term of the subscription?

Yes, your existing Frame subscription entitlements and terms will be valid through the term of your subscription.

Note: Frame Government subscriptions (part of Nutanix Xi Government Cloud with FedRAMP Authorization) are the exception, which will not be supported after September 30, 2023. If your Frame environment is hosted on console.nutanix.com, you are NOT on a Frame Government subscription.